Thank you for choosing us as your health care provider. Our team is committed to providing you with quality, affordable health care. Your clear understanding of our Patient Financial Policy is important to our professional relationship with you. We have prepared the following information to help you understand how we work together to make sure you have the information you need to meet your financial responsibilities for the care and services you receive. Below are summaries from our updated policies:
Payment is expected at the time services are rendered unless a third party is to be billed. Co-pays and deposits will be accepted at check in. If you do not have the co-pay or deposit at check in, you may be asked to reschedule. At the time of check out, our staff will inform you of any outstanding balance. If payment cannot be made at the time of service, you will be asked to set up a payment plan with a minimum of $10 per month on any balance. Don’t forget, if you are uninsured, we have onsite enrollment coordinators with whom you can make an appointment to discuss insurance options. Find out more about our enrollment coordinators here.
Balances older than 120 days will be forwarded to an outside collections agency for assistance in collection. Any balance in an inactive payment plan will not be sent, so please make sure to set up payment plans when needed. Minimum payments are as little as $10 a month. Your care is of the upmost importance to us – even if your balance has been transferred to an outside collections agency, you may still come to us to receive care.
Part of our mission is to continue improving the accessibility of our services, regardless of ability to pay. Homelessness or extensive medical costs impacting the financial stability of a person or family can cause anxiety, stress and may discourage individuals from getting the care they need. As an organization, we strive never to turn people away, and help whenever and wherever possible. In order to protect our services, you may be asked to provide proof or verification of extreme hardship to show that payment is not possible. In situations of extreme hardship, where payment is not possible, patients will be required to meet with Social Work or Care Coordination staff to document your specific circumstances and/or offer additional support and resources.