We take the health and safety of our patients and staff seriously.
That’s why we are taking steps to respond to the ongoing COVID19 pandemic.
This page will outline the changes we are making and how it will effect your time with Goodwin Community Health.
During this challenging time of the COVID-19 (coronavirus) outbreak, we at Greater Seacoast Community Health are making some temporary changes to keep our patients, staff and community safer. Please read on to learn what to do if you are feeling ill and what to expect when you call or visit us.
Before you come to the health center
The coronavirus spreads very easily. Please call us before you come in for an appointment or standby care if you have any of these symptoms or risk factors:
- Recent onset of a fever (over 100.4) andeither a dry cough or difficulty breathing
- Contact with someone with a confirmed or strongly suspected case of COVID-19
- Traveled internationally or to an area in the US with a cluster of COVID 19 cases (NYC, Washington state, etc.) within the past 14 days
Calling ahead will allow us to plan for your arrival and evaluation in a safe and private way. When you call, we will ask you about your symptoms and exposure. If it seems unlikely that you have COVID-19, we will schedule your appointment as usual. If we think you may have COVID-19 we will work with you on a plan for your care and possible testing.
Telehealth (phone) appointments
We now offer telehealth for most types of medical visits and all behavioral health (counseling) visits. If you would like your visit to be by phone rather than in person, just let us know when you schedule your appointment. We are strongly recommending telehealth visits patients who are over age 60, or over age 50 with a chronic health condition. Video visits may also be available.
When you come for an appointment
- Please arrive 15 minutes before your appointment time so we can ask you a few questions about symptoms and travel and exposure risks. (At Families First and Goodwin, this screening will happen in tents outside our entrances.)
- Please don’t bring others with you unless you really need to.
- If you take the COAST Trolley to Families First, ask the driver to let you off at the new stop right outside Families First.
For patients over age 50 who have a chronic illness
If you are scheduled for a routine wellness check, you may be getting a call from one of our nurses or providers to check in on you and ensure that your medical needs are being met during this time when “social isolation” is recommended. We will talk with you about options for rescheduling your appointment time as well.
Goodwin Community Health and Families First no longer have evening or weekend hours. Our operating hours are now Monday through Friday, 8 a.m. to 5 p.m. As always, you can call us anytime, 24/7, to be connected with a nurse.
What’s happening with our other services?
Still being offered, but with changes:
- Dental Care: We are now offering emergency care only. If you have an appointment for non-urgent care, we will call you to reschedule it.
Being offered by phone, video or online:
- Medical visitsare available by phone or video chat. (In-person visits are also still available for people who do not have COVID-19 symptoms.)
- Behavioral health (counseling) visits may be scheduled as telehealth Your counselor will call you to arrange this. In addition, we have a behavioral health counselor on site whenever we are open.
- Recovery Groupwill be held online via the Zoom app. This group is for current patients who have completed IOP and/or attended Recovery Group in the past. Please call Ben at 603-422-8208 ext 3328 for further information.
- Home visits:Call your home visitor to schedule a phone visit: 603-422-8209.
- SOS Recovery Services:While the centers are closed, we’ll have phone coverage, telephone recovery support services, virtual on-on-one recovery coaching, and virtual meetings and supports. Call 603-841-2350 or visit https://sosrco.org/virtualmeetings/ You can also access daily online recovery-support meetings offered through Unity Recovery here.
- WIC and CSFP: Call 603-332-4358 for information.
Not being offered right now:
- Mobile health care (vans): The mobile health team is offering telehealth visits. Please call 603-766-9220 if you have health-care questions or need medication refills.
- Parenting classes, playgroups and family group programs. Ask to join our new, private Facebook group to help parents connect: com/groups/GSCHParents
- Child care during appointments at Families First.
Reliable sources of info about COVID-19
- Centers for Disease Control
- NH Department of Health and Human Services
- Strafford County Public Health Network website, Twitterand Facebook
With best wishes for your good health,
Joann Buonomano, MD Janet Laatsch
Chief Medical Officer Chief Executive Officer